Please enable Javascript in order to get HealCode functionality
Yoga Facility

Policies

We value you as a customer and will do everything we can to help you feel satisfied. While actions do speak louder than words, sometimes you need the words. Here they are:

Refund/Return Policy:

Memberships (VIP, student, monthly) and 10-class passes are non-transferable and non-returnable. 20-class passes may be shared with one other family member, but otherwise they are non-transferable and non-refundable. 
Notwithstanding these policies, we care about you and will at our discretion provide relief in cases of medical necessity. Please contact us via email admin@heroncreek.ca or phone (905) 648-3200, or in writing at:

Heron Creek Yoga
38 Wilson St W.,
Ancaster, ON
L9G 1N2

Defective yoga mats, clothing or other products may be returned within 14 days with receipt for a full refund in the same manner of payment as was received by us.

Click Here to Download Refund/Return Policy


Terms and Conditions

The following terms and conditions relate to purchases made in person at our studio or online through our service provider MindBody Online. By using our website and making online purchases you agree to all terms and conditions.

1. Class and event purchases are non-refundable and non-transferable unless otherwise stated.

2. If a special session, event, workshop or master class is canceled, your money will be fully refunded.

3. Memberships (VIP, student, monthly) provide unlimited access to all regularly scheduled classes – not to special sessions, events, workshops or master classes.

4. Membership pricing remains in effect for one year. Upon renewal, the price is adjusted to be the current price as of the renewal date.

5. 10- or 20-class passes expire after six months from the date of purchase.

6. 20-class passes may be shared between two family members but only if purchased in person at our studio.

7. Purchases are redeemable only at Heron Creek Yoga in Ancaster

8. Workshop deposits and payments are non-refundable unless otherwise stated

9. All transactions are processed in Canadian Dollars (CAD) Changes to Terms and Conditions Heron Creek Yoga reserves the right to alter the terms, conditions and prices at our discretion. Almost always, such changes will affect only future purchases and will not affect contracts and passes that you have already purchased. In the rare case that an existing policy or price is affected, you will be contacted directly and notified of the change. In all cases, changes to policies, terms and conditions and prices will be announced on the website. 

Click Here to Download Terms and Conditions


Privacy Policy

Heron Creek Yoga takes the issue of security and privacy seriously. We respect our customers' rights to both their privacy and security of their data. To that end, we collect, protect and use information either obtained through out our website or in person at the studio
only as disclosed below.


Personally Identifiable Information
Heron Creek Yoga collects personally identifiable information from you only with your knowledge and consent. We use the services of two leading software companies, Mind Body Online (www.mindbodyonline.com) and Moneris Solutions (www.moneris.com) for scheduling, registration, order processing and online and in-person payments. Please visit their website to acquire information about the companies and their Privacy Policies.


When you make a purchase through MindBody Online, they ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card.


MindBody requires you to create an account by providing your email address and designating a unique access password for future access to your account information. Creating this account allows MindBody to save your billing information so you won’t have to fill out that information again the next time you make a purchase on their site. Thus credit card numbers are stored in the MindBody system. The account allows MindBody to keep track of your class attendance to enforce policies regarding the use of 10- or 20-class passes. It also allows us at Heron Creek Yoga understand our revenues, class attendance and capacity, and other such business-related analysis.

Heron Creek Yoga collects your name and email address if you sign up for our email newsletter and to inform you of important studio in
formation such as schedule changes and upcoming events.


Heron Creek Yoga uses a security system provided by Counterforce, a division of Chubb Inc. We have a few security cameras on the premises and record activities inside the public areas of the studio for purposes of crime prevention only. The recording space is limited and overtime it is overwritten. The amount of time varies with the amount of activity recorded but is generally about one month.

Heron Creek Yoga may on occasion record classes for purposes of demonstrating our classes either online or in the studio on the telev
ision in the reception area. We will do so only with your prior consent. We do not identify class a ttendees in any textual material that may accompany the video.

Non-Personally Identifiable Information

Heron Creek Yoga collects non-personally identifiable information in order for us to better understand how our website is used. Information about a user's visit is logged; however your IP address is never referenced to personally identifiable information. Usage statistics are gathered in a non-intrusive manner. The log files are private documents and are primarily used by the server administrator for error notification, server administration and to monitor website performance. Occasionally, portions of the log files may be viewed by others for the purpose of server administration, security or when required by law.

Cookies

When you visit Heron Creek Yoga & Fitness, small text files known as "cookies" may bestored on your computer's hard drive. We customize certain Web page content based on your browser-type or other information provided by our cookie. Heron Creek Yoga & Fitness does not use cookies to retrieve personal information about you from your computer. If you reject the cookie, you will still be able to browse our site; however, you may not be able to use the MindBody site to purchase classes. This is because cookies are required by the shopping cart to retain the necessary information to process your order.

Sharing information with third parties

Heron Creek Yoga does not rent, sell or exchange your name or other personally-identifiable information to third-party companies for any purposes. Under no circumstances will your personal information be disclosed to any third party unless we seek your express consent or are required to do so by law.

Mailing List

When you sign up to our email mailing list, we will use your email address to send you a monthly newsletter containing new schedules, holiday hours and info on any events or promotions we are offering. Other reminders may also be mailed, but you may opt out of
these at any time.

Each newsletter will contain simple instructions on how to unsubscribe (opt-out) from the newsletter list. Each newsletter will also contain a link that will allow you to log in to the email system and change the current data so that you are always in control of the information you provide.

We support the Canadian Federal Privacy Legislation. We never exchange, lend or sell our email mailing list to anyone. Information submitted to us is only available to employees managing this information for purposes of sending you emails and to contracted service
providers for purposes of providing services relating to our communications with you.


Email statistics are monitored in order to ensure that the mailings are relevant for you. We will never share, sell, or rent this information to anyone. This information is only used for our own internal purposes. Linking to other websites Heron Creek Yoga & Fitness sometimes provides links to other organizations' websites.


Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site's privacy policy. We encourage
you to read that website's policy before submitting any information if you have concerns about how information may be collected or used.

Privacy Policy changes

Heron Creek Yoga & Fitness may deem it necessary or appropriate from time to time to modify this privacy policy to reflect changes in th
e way we collect or use information, or to reflect changes in privacy-related laws, regulations, or industry standards. Accordingly, Heron
Creek Yoga reserves the right to change this privacy statement at any time by posting the revised policy on this site. Information will be handled according to the privacy statement ineffect at the time the information is used. If we make any significant change to this policy, we will provide notice of the change on this website.

Click Here to Download the full Privacy Policy


Contact information

Please do not hesitate to contact us regarding these policies by email at admin@heroncreek.ca or by phone (905) 648-3200 or in writing at:

Heron Creek Yoga
38 Wilson Street West,
Ancaster, ON
L9G 1N2


About Heron Creek Yoga & Fitness Inc

Heron Creek Yoga & Fitness Inc operates under the name Heron Creek Yoga and is a corporation registered and operating solely in Onta
rio. Our HST registration number is 804573319 RT 0001. We are a member in good standing in the Hamilton Chamber of Commerce.